Great Basin Solar Privacy Policy

Last Updated: October 31, 2024

Great Basin Solar ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your Personal Identifiable Information (PII) when you interact with our business.

This policy applies to all personal information collected through our:
- Website
- Phone calls
- Text messages
- Email communications
- In-person consultations
- Written correspondence

We may collect the following types of personal information:
- Name
- Home address
- Email address
- Phone number
- Utility account information
- Property ownership status
- Roof and property photographs
- Energy usage history

We use your personal information solely for:
1. Providing solar installation services and quotes
2. Communicating about your solar project
3. Scheduling appointments and installations
4. Processing payments
5. Fulfilling warranty obligations
6. Complying with legal requirements

Our Commitment to Your Privacy
Great Basin Solar does not share, sell, rent, or transfer your personal information to any third parties under any circumstances. This strict no-sharing policy includes:
- Marketing partners
- Lead generation companies
- Other solar installers
- Data brokers
- Analytics services
- Advertising networks

In accordance with 10DLC (10-Digit Long Code) regulations for business text messaging:
- We only send messages to customers who have provided explicit consent
- All text messages clearly identify Great Basin Solar as the sender
- We maintain records of consent and opt-out requests
- We honor opt-out requests immediately
- We only use registered 10DLC numbers for business communications

We implement robust security measures to protect your information:
- Encryption of digital records
- Secure physical storage of paper records
- Access limited to authorized employees
- Regular security training for staff
- Continuous monitoring for potential breaches

We retain your personal information only for as long as necessary to:
- Complete your solar installation
- Fulfill warranty obligations
- Comply with legal requirements
- Maintain required business records

You have the right to:
- Access your personal information
- Request corrections to your data
- Opt-out of communications
- Request deletion of your information (where legally permissible)
- Receive information about how your data is used

Any updates to this Privacy Policy will be posted on our website with a revised "Last Updated" date. Significant changes will be communicated directly to active customers.

Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:

Great Basin Solar  
50 Butte Place -- Reno, NV 89503  
Phone: (775) 977-1707
Email: info@greatbasinsolar.com

This Privacy Policy complies with all applicable federal and state privacy laws, including:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- California Consumer Privacy Act (CCPA) where applicable
- 10DLC messaging regulations